Delete your Sthenia account

Sthenia, published by JB Labs, lets you delete your account and associated data at any time. Deletion is permanent and irreversible: you lose access to the app and to all of your data. You do not need to reinstall the app to make this request.

From the app

1. Open Sthenia and sign in.
2. Go to your profile, then tap the Settings icon (gear) at the top.
3. At the bottom, tap "Delete my account".
4. Confirm. Your account and data are deleted immediately.

Without the app

If you no longer have the app, email [email protected] from your account's email address, with the subject "Account deletion". We process your request as soon as possible, within 30 days at the latest, and confirm the deletion by email.

Subscription

Deleting your account does not cancel your subscription. To stop billing, cancel it in the App Store or Google Play.

Data that is deleted

Deletion permanently erases your account and associated data, including: your profile and credentials, your sports profile and goals, your dietary preferences, your meal plans, your meal and weight logs, your recipes and favorites, your meal scans, and your referral data.

Data that is retained

We may retain a minimal amount of information where required by law (accounting and tax obligations) or for fraud prevention and security, for the applicable legal period, after which we delete it. Analytics data is kept in an anonymous form that can no longer identify you. Your request is also forwarded to our technical providers (hosting, subscription management, image-analysis services) so they delete the data processed on our behalf.

Learn more

For details on how we handle data, see our Privacy Policy. For any question: [email protected].